Privacy Policy

At KTG, registered company name Western Travel S.L.U., the owner of the website www.north-korea-travel.com, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect the personal information you provide to us through our website, including the use of cookies and similar technologies.

We recognise that your privacy is important. This document outlines the types of personal information we receive and collect when you use www.north-korea-travel.com, as well as the measures we take to safeguard this information. This will help you make an informed decision about sharing your personal information with us.

We strive to maintain the highest standards of decency, fairness, and integrity in all our operations. We are also dedicated to protecting the privacy of our customers and online visitors to our website.

In accordance with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) and the General Data Protection Regulation (GDPR), we inform you of the following:

1. Data Controller:

• Company Name: Western Travel S.L.U.
• Registered Office: Calle la Naval, 31 Bajo, 35008, Las Palmas de Gran Canaria, Las Palmas, Spain
• Email: INFO@NORTH-KOREA-TRAVEL.COM
• Telephone: +34 928 402 995

2. Information We Collect:

We may collect and process the following personal data:

• Contact Information: name, email address, phone number.
• Booking Information: data necessary to manage travel, such as passenger names, travel dates, and preferences.
• Payment Information: data necessary to process transactions, such as credit card numbers (this data is securely managed and not stored on our servers).
• Technical Information: IP address, browser type, operating system, and browsing data.

We also collect non-personal information, such as browser type, operating system, and internet service provider. This information is used to improve the user experience and does not identify specific individuals.

3. Purposes of Data Processing:

We use your personal information for the following purposes:

• To manage bookings and provide the requested services, such as booking tours, flight/train tickets, and visa applications.
• To respond to your inquiries, questions, and customer service requests.
• To improve the user experience on our website.
• To send commercial communications, if you have given your explicit consent.
• To run promotions, contests, surveys, or other site features.

4. Newsletter:

If you subscribe to our newsletter, we will collect your email address to send you information about promotions, offers, news, and other content related to our services.

• Legal Basis: The sending of the newsletter is based on your explicit consent, which you can give by ticking the relevant box on the subscription form.
• Right to Unsubscribe: You can unsubscribe from our newsletter at any time by clicking the "unsubscribe" link in each email or by contacting us directly through the means indicated in this policy.
• Service Providers: We use email marketing platforms to manage our newsletters, which may involve the transfer of your email address to third parties. These providers are required to comply with data protection regulations.

5. Use of Cookies:

Our website uses cookies and similar technologies to enhance your browsing experience.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit our website. These cookies allow us to remember your preferences and improve the functionality of the site.

Types of Cookies We Use:

• Technical Cookies: These are necessary for the proper functioning of the website, such as enabling navigation or accessing secure areas.
• Personalisation Cookies: These store information about your preferences, such as language or region, to personalise your experience.
• Analytical Cookies: These collect information about how users interact with the website, such as the most visited pages, to improve its performance.
• Advertising Cookies: These are used to display relevant ads based on your interests and browsing behaviour.
• Third-Party Cookies: Some cookies are managed by external services, such as Google Analytics, to analyse traffic and improve our services.

Managing Cookies:

You can configure your browser to accept or reject all cookies automatically, or to notify you when a cookie is requested. This action should not cause problems with the continued use of our site. Please consult your browser's help section for guidance on how to reject cookies or receive notifications.

If you choose to reject our cookies, you may not be able to fully enjoy the interactive features of the site.

6. Personally Identifiable Information:

We collect and use your personally identifiable information for the following purposes:

• To book your tour(s), including flight/train tickets and visa applications when necessary.
• To respond to your customer service requests and support needs.
• To run promotions, contests, surveys, or other site features.
• To respond to your inquiries, questions, and requests.

If you complete a form, we will ask for your name and email address, and we may request relevant information for the purpose of the form. Your phone number is optional.

If you submit content through our site (e.g., in forums or review sections), we will ask for your name and email address. Photos or details you include may personally identify you.

If you request to be notified about comments on the content you submit, we will ask for your name and email address.

If you book a tour with us, we will ask you to send us a visa application form with your personal data, such as passport details, address, contact number, and employment information.

You can always refuse to provide personally identifiable information and visit our site anonymously.

7. Data Sharing:

Your personal data will not be shared with third parties, except in the following cases:

• Service Providers: To manage bookings, payments, or shipments (e.g., airlines, hotels, or financial institutions).
• Legal Obligations: When necessary to comply with the law or judicial requirements.
• International Transfers: In some cases, it is necessary to transfer personal data to providers or business partners located outside the European Union (EU). These transfers are made only when strictly necessary for the provision of our services and always ensuring an adequate level of data protection, in accordance with applicable regulations, such as the standard contractual clauses approved by the European Commission.

8. Links to Other Websites:

Our site contains links to other websites that may be of interest to you. However, once you leave our site, we have no control over those sites. Therefore, we cannot be responsible for the protection and privacy of any information you provide on those sites. We recommend that you review the privacy policies of those sites before continuing.

9. Children's Privacy Protection:

This website is aimed at adults. It is not directed at children under 16 years of age. We operate our site in compliance with current regulations. Anyone under 16 years of age must have parental consent to use this site. We do not collect or use personally identifiable information from children under 16.

10. Data Storage:

The personal and non-personal information collected by this site is stored on the servers of our hosting provider, SiteSell Inc., located at 1000 Saint-Jean Boulevard, Suite 702, Pointe-Claire, QC H9R 5P1 Canada.

If you wish to review, edit, download, or delete your information stored on SiteSell's servers, click here.

11. Data Subject Rights:

You have the right to:

• Access your personal data and request a copy of it.
• Rectify inaccurate or incomplete data.
• Request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
• Object to the processing of your data for commercial purposes.
• Limit the processing of your data under certain circumstances.
• Withdraw your consent at any time.

To exercise these rights, you can contact us through the means indicated in section 1.

12. Changes to the Privacy Policy:

We reserve the right to make changes to this policy. If there is a material change in our cookies and privacy practices, we will indicate this on our site and provide a link to the updated privacy policy. We recommend that you review this policy periodically to stay informed about how we protect your information.